Organic and Fairtrade Herbs and Spice www.spicecellar.co.uk

Delivery, Payment  and Returns Information

	The Products
	Descriptions - I always describe the items as accurately as possible and the description will clearly identify the size/weight/pack style of the product.
	Pricing - Prices are subject to change without notice
	Weight - All weights are approximate (sometimes more, sometimes less by a few grams) as the jars are packed by volume and therefore the product weight can vary slightly from batch to batch.  If you would like to know the exact weight of the item you will receive then please contact me.
	Best Before - All products have a Best Before date and you are advised to check this before using the products
	Food Usage - The Spice Cellar  does not sell its products as medical or health products. Should you intend using them for health purposes, you must seek and take advice from qualified medical professionals. It is totally at your risk if you intend to use our products for these health purposes.
	Availability - Sometimes for various reasons some products may not be available - These will normally be identified during the checkout process, however in the event that we cannot supply an item ordered and paid for, a full refund will be given.
	Payment Methods and Checkout Process
	Checkout Process - The checkout process is handled safely and securely by Roman Cart.
	When we charge your card and payment security - We take the security of our customers' payment information very seriously - through our checkout provider, Roman Cart we use the Paypal online payment system to guarantee this security.  Paypal encrypts stored transaction information, ensuring that it's not tampered with. Paypaltakes responsibility for capturing and storing card details on its secure servers - it always ensures that this information is managed with the very high levels of security you would expect from a major financial services company. No-one at The Spice Cellar sees, or can access, your card details.  Payment for goods is required in advance. The Spice Cellar only charges your credit or debit card at the time of ordering.
	Credit and Debit Card - Accepted - All transactions are processed outside our web site securely via Paypal.  You do not need to have a Paypal account to use this service.

You Can Pay Us Securely

 

	Paypal  - Accepted - If you have a Paypal account then you can log into your account during the secure checkout process.
	Cheques - Sorry but we do not accept cheques, however Postal Orders are fine
	Postage and Packing
	UK - Postage is charged by packed item weight and is automatically calculated and displayed in your shopping basket.  Within the UK I use either Royal Mail 1st Class or Royal Mail Parcel Post.  If you have any special requirements then please contact me.  If your order is urgent then contact me and I can give you a next day delivery cost.
	Outside UK - Postage is charged by packed item weight and is automatically calculated and displayed in your shopping basket.  I use Royal Mail Airmail Packets.  If you have any special requirements then please contact me.  Unfortunately, due to custom restrictions on importing herbs and spices I cannot send any of these products outside the EU
	Packaging - Packaging does cost money and I charge this at cost price within the postal charge.  For environmental reasons and to keep costs to a minimum don't be surprised if I use some clean recycled material. All items will be well packed - Its no use to anyone if the item is damaged or broken on arrival.  Most of the packing material I use can be recycled.
	Delivery Time - Orders will normally be processed within 5 working days of payment being received - Delivery time is then subject to the normal Royal Mail delivery times, depending on service chosen.  If you have specific delivery criteria then please contact me so I can advise you on alternative methods of postage.  If there is likely to be a delay with your order then I will notify you as soon as possible
	Refunds and Returns
	Refunds and Returns - I want you to be delighted every time you buy from me. Occasionally though, I know you may want to return items. That's why under our "no quibbles" guarantee if, for any reason you are unhappy with your purchase, you can return it to me in the same condition as you received it within 14 days of the date you received the item. I will then, and only then, issue a full refund for the price you paid for the item. This returns policy does not affect your statutory rights.  Please contact us first so we can expect the return and you are advised to obtain a proof of postage.
	Questions
	Questions - Always Welcome - Use the Contact Us link at the top or bottom of the page